Right of withdrawal and return
The shipping costs are 4.95 EUR within Germany.
In principle, all goods can be returned for 30 days.
As a sustainable fashion label, we see it as our responsibility to reduce returns to a minimum. For this reason, we would like to ask you not to buy several sizes and items for viewing and testing.
I'm sure you'll understand that we can't offer free returns. To process your return, you can use our returns portal https://lovjoi.shipping-portal.com/rp and conveniently select the items you want to return. You can also pay the costs of the return directly there, we will refund your purchase price upon receipt.
Returns from other countries as well as orders from other external marketplaces should be stamped sufficiently. Unfortunately, freight collect shipments cannot be accepted. In the event of an incorrect or damaged item, we will of course take care of a free return!
The return address is:
c/o ThokkThokk GmbH
As soon as we have received the return, we will arrange for the refund.
If you have any questions or uncertainties, please send us an e-mail to email@example.com.